On Saturday, February 15th at approximately 11:43 we experienced a network outage at our Oslo data center. This resulted in service disruption for all websites hosted on this data center.
With any significant event that affects our customers, we conduct an extensive examination to understand the root cause and develop a course of action to improve our systems and procedures. To that end, we wanted to provide a synopsis of the situation that occurred and our reassurance that we are working diligently to proactively mitigate and prevent future outages.
The main router for the Oslo data center experienced a failure resulting in all network traffic not being able to be routed to the servers. Our systems are built with integrated redundancy, but unfortunately, in this case, the failover system didn't kick in resulting in the outage.
We replaced the router at 13:10 resulting in some of the network coming back online at 13:10. The rest was up at 13:34, and we were back at full capacity at 13:34.
We are in the process of modifying the current network architecture to prevent or reduce the impact of any device failure by improving our monitoring and failover triggering.
We are also investing in router upgrades to allow support for an even more rigid redundancy throughout our entire infrastructure.
Outages disrupt your life and your business. We understand and we take our responsibility to you very seriously.
Please allow me to take this opportunity to thank you for your business and provide my personal assurance that we are dedicated to meeting our commitment to you.